CTQ APEX Quality Award Winners Announced

Central Louisiana Surgical Hospital is recognized for quality care

ALEXANDRIA, La. (August 10, 2012) – Congratulations to Central Louisiana Surgical Hospital in Alexandria, La.,on being a recipient of the 2011/2012 Apex Quality Award.

“We are thankful and honored to be part of this award,” said Louise Barker, CEO. “This award reflects our commitment to the highest level of patient care and our commitment to the community.”

Central Louisiana Surgical Hospital was one of only four hospitals to receive the prestigious Apex Quality Award. The award is given by CTQ Solutions (CTQ). , which serves healthcare facilities in all 50 states. It helps facilities monitor, benchmark and improve patient satisfaction by leveraging innovative online technology. The award, which is only given to the highest performing healthcare facilities, recognizes providers for their excellence in patient satisfaction and loyalty attributes.

More specifically, APEX stands for Attributes for Patient Excellence. To receive the award, a facility must:

•    Fall within the top 15 percent of its peers’ overall score average.
•    Meet a minimum threshold response for surveys returned during the past year by facility type.
•    Measure a minimum number of key performance indicators selected by CTQ.

About Central Louisiana Surgical Hospital
The Central Louisiana Surgical Hospital provides specialized care for patients. The ultimate goal of the facility is to assist patients throughout their stay to a successful recovery, by providing a setting and care that is a more effective delivery of health care. The surgical hospital offers procedures for the following specialties: ENT, gastroenterology, general surgery, gynecology, neurosurgery, ophthalmology, oral surgery, orthopedics, pain management, plastic surgery, podiatry and urology. In addition, the facility has available necessary equipment and trained personnel for handling unforeseeable emergencies.

For more information Central Louisiana Surgical Hospital in Alexandria, La., contact Penny Welch, Physician Liaison/Marketing, at 318-767-9738 or [email protected].

Patient Testimonials

The staff was great!! They really seemed to care about me as the patient and made me feel very comfortable under their care.